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Administrator Manual
Everything you need for installation, upgrading, configuration and other advanced settings.
User Manual
HelpSpot interface and functionality explained. Geared towards all User levels, this guide is the starting point when looking to understand the fundamentals of HelpSpot.
API Manual
Complete documentation on all of the HelpSpot API's.
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A guide to integrating Thermostat.io NPS surveys into HelpSpot
Getting Started
A cheat sheet pointing out the most common configuration items to get you rolling.
FAQ
Answers to semi-random questions!
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Templates: The Basics
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Updating to HelpSpot 4 from Version 3
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Installing a New HelpSpot 4
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Converting Attachments from Database Storage to File System
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Upgrading
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New Release Notes Location
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Handling Large Email File Attachments
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Live Lookup Overview
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API Implementations in PHP, Cocoa, Ruby, Python, Java
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Version 2 - Template Changes
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Microsoft SQL Server
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Organize Data
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Upgrading
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Populating Customer Information via Links
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Microsoft Exchange Server
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Templates: The Basics
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API Basics: URL, Methods, Return Formats, Authentication
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Live Lookup Overview